//----------------------------
// New vars for v1.3
//----------------------------

$msg_tplmain11             = 'Knowledge Base';
$msg_tplmain12             = 'Invalid ticket id..';
$msg_tplmain13             = 'Invalid e-mail address..';
$msg_tplmain14             = 'No ticket found, please try again..';
$msg_tplmain15             = 'The knowledge base is not currently enabled.<br><br>Please check back later.';

$msg_tplkbasewindow        = 'Last Updated';

$msg_tplnewticket29        = 'Please correct the following:';
$msg_tplnewticket30        = 'Your support ticket was successfully created and a member of staff will respond shortly.<br><br>To view your ticket, click <a href="index.php?cmd=showticket&e={email}&t={ticket}"><u>here</u></a>';
$msg_tplnewticket31        = 'Submissions are disallowed from this IP address..';
$msg_tplnewticket32        = 'Your e-mail is not allowed in our system...try again..';
$msg_tplnewticket33        = 'Your comments contain banned system words...please try again..';
$msg_tplnewticket34        = 'Closed by Admin';

$msg_adheader14            = 'SYSTEM MENU';
$msg_adheader15            = 'System Tools';

$msg_home                  = '[ <b>WARNING</b> ]<br><br>Please remove the <b>/install/</b> folder from your support directory.';
$msg_home2                 = 'Welcome to Maian Support, a simple support system that enables you to offer your visitors support via a ticketing system and/or a live support module. Use the links
                              above to manage your support system. This is aimed to be a nice simple system, so please don&#096;t expect too many advanced features in the future. :)<br><br>
                              For details on how to get started with your support system, please see the <a href="../docs/setup/" target="_blank"><u>documentation</u></a>. For help tips and information click the [<b>?</b>] links throughout the script. Hover your cursor over the
                              \'System Menu\' left for options.<br><br>I would be grateful if you would leave the link to our website when you install the script. Thank you!<br><br>
                              If you have any problems, please use the support on the system menu.
                              ';
$msg_home3                 = 'Donations';
$msg_home4                 = 'If you like this script and would like to send a small donation as a token of appreciation, please click the following link:';
$msg_home5                 = 'Donations are not necessary, but help towards to continued development of Maian Support.<br><br>
                              Hope you enjoy this script,<br><br>David.<br><a href="http://www.maianscriptworld.co.uk" target="_blank" title="Maian Script World">www.maianscriptworld.co.uk</a>
                              ';
$msg_home6                 = 'System Overview';                              
$msg_home7                 = 'As of the <b>{date}</b>, there are <b>{users}</b> users in <b>{depts}</b> departments.<br><br>
                              <b>Open Tickets</b>: {open} ({admin} awaiting admin response)<br><b>Closed Tickets</b>: {closed}<br><b>Open Live Support Requests</b>: {live}<br><br>
                              Your knowledge base contains <b>{kbase}</b> entries.
                              ';

$msg_tplshowticket5        = 'Close Ticket';
$msg_tplshowticket6        = 'Attach Another File';
$msg_tplshowticket7        = 'Your response has been added. A further response will follow shortly.';
$msg_tplshowticket8        = 'Response Added, Thank you!';

$msg_open16                = 'Replies';
$msg_open17                = '<b>({count})</b> {a_count} by author, {ad_count} by admin';

$msg_banfilter             = 'Ban Filters';
$msg_banfilter2            = 'This feature enables you to specify certain ban filters. Filter is enabled in the settings. You can ban ip addresses, email addresses or extensions and finally comments with certain words. Seperate entries with a comma. Use * as a wildcard. Examples:<br><br>
                             <b>127.0.0.1</b> = Bans specific IP address, <b>*127.0</b> = Bans all IP addresses containing 127.0<br>
                             <b>you@yoursite.com</b> = Bans specific e-mail address, <b>*@yoursite.com</b> = Bans all e-mail addresses for a domain range<br>
                             <b>finance</b> = Bans any comments with this word, <b>*financ</b> = Bans comments with any word containing this word. ie: financial,finances<br>
                             ';
$msg_banfilter3            = 'Banned IP Addresses';
$msg_banfilter4            = 'Banned E-Mail Addresses';
$msg_banfilter5            = 'Banned Words';
$msg_banfilter6            = 'Update Ban Filters';
$msg_banfilter7            = 'Ban Filters Updated!';

$msg_settings23            = 'Auto Close Tickets';
$msg_settings24            = 'Days';
$msg_settings25            = 'Enable Ban Filters';
$msg_settings26            = 'Enable SMTP';
$msg_settings27            = 'SMTP Host';
$msg_settings28            = 'SMTP Username';
$msg_settings29            = 'SMTP Password';
$msg_settings30            = 'SMTP Port';
$msg_settings31            = 'Script Path';
$msg_settings32            = 'Please enter your script installation path.';
$msg_settings33            = 'Auto Zip Attachments';
$msg_settings34            = 'E-Mail \'From\' Address';

$msg_viewticket37          = 'Close Permanent';
$msg_viewticket38          = 'Merge ID';
$msg_viewticket39          = 'Response Added &amp; Ticket Merged!';
$msg_viewticket40          = 'Merge Notification';
$msg_viewticket41          = 'Ticket #{ticketid} was not found.';
$msg_viewticket42          = 'Source ticket ID same as destination ticket.';
$msg_viewticket43          = 'Bytes';
$msg_viewticket44          = 'N/A. Ticket Merged';
$msg_viewticket45          = 'Live Support Request';

$msg_tools                 = 'This feature enables you to purge certain data from the system that is a certain amount of days old. This can be useful if you have lots of data and need to do a clean up. Note that this action is irreversible.';
$msg_tools2                = 'Purge Closed Tickets X Days Old';
$msg_tools3                = 'Where days old >';
$msg_tools4                = 'Process';
$msg_tools5                = 'Clear attachments';
$msg_tools6                = 'Clear attachments only X days old';
$msg_tools7                = 'Department ONLY';
$msg_tools8                = 'Data Cleared!';

$msg_script28              = 'First';
$msg_script29              = 'Last';
$msg_script30              = 'Print';
$msg_script31              = 'Expand &amp; show form';
$msg_script32              = 'Reduce &amp; hide form';

$msg_javascript9           = 'If yes, attachments are archived in a zip file when uploaded.';
$msg_javascript46          = 'The system can auto close tickets that have not been responded to after a certain amount of days. Specify how many days to keep tickets open that require visitor response only.<br><br><b>Set to 0 to disable</b>';
$msg_javascript47          = 'To merge this ticket with another when updated, enter the id of the ticket you wish to merge this ticket with. This ticket will then be deleted and the previous ticket will be updated.<br><br>Useful if someone starts a new ticket by mistake.';
$msg_javascript48          = 'Specify path to directory where script is installed. NO trailing slash.<br><br>http://www.yoursite.com/support';


//-------------------------
// Updated vars in v1.3
//-------------------------


$msg_tplmain2              = 'Welcome to the support ticket area. If you have a current support ticket active, please enter your details below. If not please use the button shown below to open a new ticket. We would recommend you check the knowledge base first to see if your question has already been answered. Thank you!';

$msg_search                = 'Here you can search your ticket system. Useful if you have lots of tickets and need to find a previous one for reference.<br><br>The keywords/ticket ID field is required, the rest are optional. Seperate multiple keywords/ticket ID`s with a space for a more detailed search.';
$msg_search2               = 'Keywords/Ticket ID';
$msg_search10              = 'Please enter at least 1 keyword or ticket ID.';

$msg_settings16            = 'These are the program settings. Update them to suit your preferences. If you enable the SMTP option, this overwrites the default PHP mail function. Note that some servers require authentication for this to work.';

$msg_viewticket2           = 'Below is the information for this support ticket. You can move this ticket to a new category and inform the relevant support person via the contact link above. Note that if you move the ticket to a category you dont have access to, you will no longer be able to view this ticket.<br><br>Add a response below or use the links to close the ticket. Tickets are auto closed for live support messages and re-opened if another question is submitted. Click the print image for printer friendly version. <b>(P)</b> after closed denotes permanently closed.';
$msg_viewticket14          = 'Options';

$msg_script27              = 'Printer Friendly Version';

$msg_javascript3           = 'If you enable the knowledge base, a list of questions and answers appear on the main ticket page grouped under the department headers or all departments if no department is specified. Useful if you have frequently asked questions.';
$msg_javascript6           = 'If the attachment is enabled, visitors can upload a file to your server. A new file can be uploaded with each reply. This is useful if you need to do some debugging.<br><br>Attachment is archived in .zip file if enabled.<br><br>It is recommended you run a virus check on all attachments.';
$msg_javascript7           = 'If the attachment is enabled, specify the file types visitors can upload.<br><br>Seperate file types with a pipe (|). No pipe after last type. ie:<br><br><b>.jpg|.gif|.bmp</b><br><br>If this is left blank, the script will assume all types are allowable. For security it is recommended you specify file types and DO NOT allow .php files.';
$msg_javascript14          = 'You can choose to assign a question to a certain department or all departments.<br><br>Questions grouped under all departments will be shown as \\\'Other Questions\\\' in the knowledge base.';
$msg_javascript41          = '<b>Close</b> - Closes ticket.<br><b>Close Permanent</b> - Ticket cannot be re-opened by visitor.<br><b>Merge Notification</b> - Overwrites response e-mail and e-mails merge notification.';
