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» SCRIPT INFO: Information about this script is shown below:

» FEATURES: • Add seperate support area departments • Add individual users to each department • Grant users one of 3 permission types • Knowledge Base (Optional) • File Attachment (Optional) • Set allowable file types and max size for attachment • Auto cron function to close unanswered tickets after certain time • Auto zip attachments (Optional) • Easily change ticket status and other ticket options • Edit/delete replies • Option for support people to contact each other via admin area • Ability to search ticket database • Template driven system utilising the Savant2 template engine • Utilises BB code in ticket comments • Tickets show response time between posts in days, hrs & mins • No user login required to view or create tickets • Adds database prefix for people with only 1 database • Live Support Module (Optional) • Add user signatures to appear at the bottom of all tickets • Enable/disable e-mail notification for users • Ability for admin to go straight to ticket after log in to save time • Administrators can view users response times at a glance • Captcha code implementation for spam prevention • Time offset feature • Merge ticket to another ticket with optional notification • Ban filters (Optional) • Admin tools to purge old tickets/attachments older than specified time • Permanently close tickets that visitor cannot re-open • SMTP mail settings

» CODING/TESTING INFORMATION: This script was designed and coded using the following applications: • PSPad: (Programming/Coding) • Photo Impact XL: (Graphics) • AAA Logo: (Graphics) Musical inspiration provided by: • Namie Amuro • Garnet Crow • Kaira Gong • Ayumi Hamasaki • Script Version: v1.3 • Originally Released: 10 September 2005 • This Version Released: 24 March 2007 • Browser Testing: IE7, Opera 9.01, Firefox 2.0.0.1 • Local Server Testing: Apache server running PHP v5.2.0, MySQL 5.0.27-nt • Production Server Testing: Apache server running PHP v4.4.4, MySQL 4.1.21-standard • PHP Error Reporting set to E_ALL for development. Note that where there was a slight design descrepancy in the browsers, we favoured the look in Firefox.

» ACKNOWLEDGEMENTS: We are grateful to the following companies/individuals who`s free open source code helped during the creation of this script: • Erik Bosrup (Overlib) • Rochak Chauhan (.ZIP Compression Class) • Paul M. Jones (Savant 2) • Edward Eliot (Captcha Class) • dhtmlgoodies (Switch Code) • Brent R. Matzelle (PHP Mailer) • John Davenport Scheuer (Omni Slide Menu Script) • Amir Salihefendic (Greybox Pop Up) • Brady Vercher (Pagination Class)

» HISTORY: For the script history, open the following file in a text editor: docs/history.txt

» LICENCE: For the licence information, open the following file in a text editor: docs/licence.txt This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the docs/license.txt file for more information. IMPORTANT: DO NOT remove the link in the footer. Keep this script free for everyone. If you wish to remove the copyright information, you should contact us: support@maianscriptworld.co.uk Thank you!

» LANGUAGE PACKS: If you would like to send us a translation of this script, please e-mail it to us at: support@maianscriptworld.co.uk To view or download available language packs for Maian Support v1.3 visit: http://www.maianscriptworld.co.uk/scripts_support.html

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