Maian Support v1.3 Documentation
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The live support module enables you to offer live support on your website, via a little pop up window. This window keeps refreshing until the admin response appears. You can pass any department id into the live support window, so in effect you can add as many live support links as you need throughout your website.

Live support messages get logged in the admin area the same as support tickets, but are marked as live support tickets. When a response is made to a live support ticket, no e-mail gets sent. Instead it is required that the visitor keeps their window open to see the response. A message appears telling them this. If the window times out before a response is made, you can reply to the ticket in your admin area and elect to send an e-mail to the visitor. They can then log in as they would a normal ticket.

If you are offering live support in a secure area, there is no need to use the captcha code. This can be disabled in your settings.
The first thing you need to do is tell the system you have elected to use live support. By default live support it not enabled. This prevents anyone from accessing the live support module if you aren`t using it. To enable it, access your admin settings and set the following options:

Enable Live Support: This enables or disables live support.

Live Support Refresh Time: This is the refresh time for the support window in seconds. Max 59.

Live Support Time Out: This is the time in minutes when the window will stop refreshing and a message will display saying that live support is not available. Max 99.
Once you have enabled live support, you need to make sure you have some users assigned as 'Live Support Users'. This option appears in your admin area when you add a new user.

For example, you might have several people assigned to a department, but want to also make one person the live support user. If a user is assigned as a 'Live Support User', they will receive an e-mail when someone submits a live support request.

You can also create a department if you want multiple people to receive the e-mail. Just make sure they are all assigned as 'Live Support Users'.
To call the live support module, you use the following url:

index.php?cmd=livesupport&dept=X

Where X is your department ID number. To prevent abuse, the script will check that this ID is valid when you launch the window.

Ideally this should launch in a little pop up window. For an example of this, see the following file.

example_live_support.html

Open this file in a text editor and change the department ID number from X to an active department before you test it. 1 is set as default.
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