Maian Support v1.3 Documentation
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Listed below are some frequently asked questions about Maian Support.

How do I know if my server has the GD library with Freetype support installed?
How do I set up a mysql database?
There is no language displaying. Why?
My server has stopped the php mail function sending to 3rd party addresses. What can I do?
Can I use html in my e-mails?
Does this system support e-mail piping?
In the admin area, how do I disable the redirect pages?
I see 'noreply@yoursite.com' as my return address. Where do I change this?
How do I prevent the system from directing me to a ticket when I log in as admin?
How can I show an offline/online message for when the live support is available?
Can I disable the captcha code?
Can I disable the system menu and re-enable the drop down option?
How can I change the sizes of the knowledge base pop up window?
To find out if your server has these modules installed you need to view your PHP installation data.

To do this copy and paste the following into a text editor:

<?php
phpinfo();
?>

Save the file as 'test.php' and upload to anywhere on your server. Once uploaded access the 'test.php' file in your browser. You will see a run down of your PHP configuration options. Look for the GD module and see if its enabled. Here is an example of what you are looking for:

GD Library

Note that versions may differ. The captcha will not function if this is not enabled. Delete the test file after for security.
As servers vary, there is no one tutorial that can explain this procedure. Please contact your web hosting company who will be happy to advise you.
The cause for this will probably be because you have edited the lang file and accidentally made a mistake. Most common problem is using apostrophes (') without escaping them correctly. ie: \'. Failure to escape apostrophes correctly will cause the language file to fail. Go back and check your editing.

If the problem persists, re-download the script from Maian Script World and start again.
Are you testing on localhost? By default PHP is not configured to send mail. Try testing the script on a production server. If you are using the script on a production server, try changing the send method to enable SMTP in your settings.
Yes you can. If you want to use HTML in your e-mail templates, you need to do the following:

1. Open up the 'classes/class_mail.inc.php' & 'admin/classes/class_mail.inc.php' files in a text editor.
2. Find the following variable towards to the top of the files:

var $html = false;

Set this var to true, save the class files, then re-upload. If you are having problems, revert back to plain text e-mails.
No. There are no plans to implement this function in Maian Support.
To do this do the following:

1. Open up the 'admin/index.php' file in a text editor.
2. Scroll down until you see the following line:

define('REDIRECT_MESSAGE', 1);

Change this to:

define('REDIRECT_MESSAGE', 0);

3. Save and reupload the index file.
The reply e-mail address is specified in the settings.
To do this do the following:

1. Open up the 'admin/index.php' file in a text editor.
2. Scroll down until you see the following line:

define('TICKET_REDIRECT', 1);

Change this to:

define('TICKET_REDIRECT', 0);

3. Save and reupload the index file.
To do something like this you would need to use either PHP's date functions or Javascript's date objects.

Pseudo code would be something like:

if (date is between these times)
{
offline
}
else
{
online
}

For the PHP date functions visit:
http://www.php.net/date

For the Javascript date objects visit:
http://www.w3schools.com/js/js_obj_date.asp
Captcha is enabled/disabled in the settings.
Yes. If you prefer the old menu from the earlier versions, open up the 'admin/index.php' file in a text editor and set the following variable to true. ie: 1

define('ENABLE_DD_MENU', 0);

Save and re-upload the index.php file.
Open up the 'index.php' file and find line 35:

define('KBASE_WINDOW', '500,300');

Values are 'Width,Height' seperated by a comma. Style content for the window can be found in the 'css/gb_styles.css' file.
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