The live support module enables you to offer live support on your website, via a little pop up window. This window keeps refreshing until the admin response appears. You can pass any department id into the live support window, so in effect
you can add as many live support links as you need throughout your website.
Live support messages get logged in the admin area the same as support tickets, but are marked as live support tickets. When a response is made to a live support ticket, no e-mail gets sent. Instead it is required that the visitor keeps their window open to see the response. A message
appears telling them this. If the window times out before a response is made, you can reply to the ticket in your admin area and elect to send an e-mail to the visitor. They can then log in as they would a normal ticket.
If you are offering live support in a secure area, there is no need to use the captcha code. This can be disabled in your settings.
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