Maian Support v1.3 Documentation
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Upgrading is only for the versions shown below. Please follow the instructions carefully. To see whats been added in each version, please see the following file:

docs/history.txt

Note that not all versions are guaranteed to be uploadable from the last.

UPGRADE (v1.2 => v1.3 ONLY)
UPGRADE (v1.0 or v1.1 => v1.2 ONLY)
UPGRADE (v1.0 => v1.1 ONLY)
Note that upgrading to v1.3 is not recommended if you made extensive template changes.

Firstly, before you begin, take a backup of your current system. This is only if you want to preserve any ticket data. The system shouldn`t create any problems, but a backup is always recommended in case you need to revert back to the previous installation. Once you are ready follow these instructions:

1. Replace ALL system files and folders EXCEPT the following files or directories:

- images/attachments/
- images/logo.gif (Only if you have your own in place)
- inc/db_connection.inc.php
- lang/
- templates/email/

2. To your current language file, add the new variables in the following file. Note that some are not new and have been updated. (If you are not fussy about the language file, simply overwrite the 'english.php' file):

- docs/lang_upgrade/1_3/language.txt

3. Add the following to the 'templates/email' directory:

- ticket_merged.txt

4. Log in to your control panel and access your database. Run the following file:

- docs/schematic/upgrade/v1_3/sql_update.sql

If you changed the database prefix from 'ms_' to something else, update this file before you run it

5. Log into your support admin area and update the settings. If you have enabled the ban filters, add some ban options.

Upgrade Complete!! Test new system. Refer to the documentation for script usage.
Note that upgrading to v1.2 is not recommended if you made extensive template changes.

Firstly, before you begin, take a backup of your current system. This is only if you want to preserve any ticket data. The system shouldn`t create any problems, but a backup is always recommended in case you need to revert back to the previous installation. Once you are ready follow these instructions:

1. Replace or add the following files ONLY on your server. Where a folder only is specified, you should delete your current folder and replace with the new folder and ALL its contents.

- admin/
- classes/class_ticket.inc.php
- css/
- docs/ (New)
- images/
- inc/functions.php
- js/
- lang/
- templates/email/new_live_response.txt (New)
- templates/email/new_live_support.txt (New)
- templates/livesupport/ (New)
- templates/*.tpl.php (All .tpl.php files)
- example_live_support.html (New)
- index.php

2. Log in to your control panel and access your database. Run the following file:

- docs/schematic/upgrade/v1_2/sql_update.sql

If you changed the database prefix from 'ms_' to something else, update this file before you run it

Upgrade Complete!! Test new system. Refer to the documentation for script usage.
There are no database changes for v1.1, so to upgrade from v1.0 is fairly simple.

1. Replace the following files ONLY on your server:

- index.php
- templates/new_ticket.tpl.php
- admin/index.php

2. Upload the 'inc/captcha/' dir and all its contents into your current 'inc' folder.

3. Add the following 3 lines to your current language file or replace 'lang/english.php' file.

$msg_tplnewticket26 = 'Security Code'; (New)
$msg_tplnewticket27 = 'Enter Code'; (New)
$msg_tplnewticket28 = 'Security code incorrect. Please try again.'; (New)

4. Add the following to the 'css/css.css' file:

img { border-color: #64798E }

Change the colour to your scheme if you have one.

5. Optional: If you want the new v1.1 logo also in the upgrade, do the following:

- Replace the 'images/logo.gif'.

- Replace the following files:

admin/inc/header.php
templates/header.tpl.php

Upgrade Complete!! Test new system.
Hopefully this upgrade guide has made upgrading an easy process. However, if you require any help at all, please see the support options on the main page. Thank you.
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