Maian Support v1.3 Documentation
- HOME - - INSTALLATION - - LIVE SUPPORT - - UPGRADE - - F.A.Q - - SCRIPT INFO -
Information about this script is shown below:
• Add seperate support area departments
• Add individual users to each department
• Grant users one of 3 permission types
• Knowledge Base (Optional)
• File Attachment (Optional)
• Set allowable file types and max size for attachment
• Auto cron function to close unanswered tickets after certain time
• Auto zip attachments (Optional)
• Easily change ticket status and other ticket options
• Edit/delete replies
• Option for support people to contact each other via admin area
• Ability to search ticket database
• Template driven system utilising the Savant2 template engine
• Utilises BB code in ticket comments
• Tickets show response time between posts in days, hrs & mins
• No user login required to view or create tickets
• Adds database prefix for people with only 1 database
• Live Support Module (Optional)
• Add user signatures to appear at the bottom of all tickets
• Enable/disable e-mail notification for users
• Ability for admin to go straight to ticket after log in to save time
• Administrators can view users response times at a glance
• Captcha code implementation for spam prevention
• Time offset feature
• Merge ticket to another ticket with optional notification
• Ban filters (Optional)
• Admin tools to purge old tickets/attachments older than specified time
• Permanently close tickets that visitor cannot re-open
• SMTP mail settings
This script was designed and coded using the following applications:

PSPad: (Programming/Coding)
Photo Impact XL: (Graphics)
AAA Logo: (Graphics)

Musical inspiration provided by:

Namie Amuro
Garnet Crow
Kaira Gong
Ayumi Hamasaki

• Script Version: v1.3
• Originally Released: 10 September 2005
• This Version Released: 24 March 2007
• Browser Testing: IE7, Opera 9.01, Firefox 2.0.0.1
• Local Server Testing: Apache server running PHP v5.2.0, MySQL 5.0.27-nt
• Production Server Testing: Apache server running PHP v4.4.4, MySQL 4.1.21-standard
• PHP Error Reporting set to E_ALL for development.

Note that where there was a slight design descrepancy in the browsers, we favoured the look in Firefox.
We are grateful to the following companies/individuals who`s free open source code helped during the creation of this script:

Erik Bosrup (Overlib)
Rochak Chauhan (.ZIP Compression Class)
Paul M. Jones (Savant 2)
Edward Eliot (Captcha Class)
dhtmlgoodies (Switch Code)
Brent R. Matzelle (PHP Mailer)
John Davenport Scheuer (Omni Slide Menu Script)
Amir Salihefendic (Greybox Pop Up)
Brady Vercher (Pagination Class)
For the script history, open the following file in a text editor:

docs/history.txt
For the licence information, open the following file in a text editor:

docs/licence.txt

This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

See the docs/license.txt file for more information.

IMPORTANT: DO NOT remove the link in the footer. Keep this script free for everyone.

If you wish to remove the copyright information, you should contact us: support@maianscriptworld.co.uk

Thank you!
If you would like to send us a translation of this script, please e-mail it to us at: support@maianscriptworld.co.uk

To view or download available language packs for Maian Support v1.3 visit: http://www.maianscriptworld.co.uk/scripts_support.html
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